Elements and Performance Criteria
- Review and evaluate credit application
- Review application to determine customer details and amount of credit required
- Check existing customer records for payment history and credit standing
- Obtain customer credit rating in accordance with credit management procedures
- Establish credit rating and customer's ability to repay any credit advances
- Observe relevant legislation, codes, regulations and standards
- Approve or decline application in accordance with organisational policy
- Decline credit application
- Negotiate credit application details with customer
- Complete administrative arrangements
- Complete and forward appropriate documentation to customer
- Organise credit arrangements and record details in accordance with enterprise policy and legislative requirements
- Clearly notify customer of payment arrangements in accordance with enterprise procedures
- Regularly monitor and follow-up customer commitments
- Resolve any outstanding issues relating to credit application in an efficient and timely manner